MoniMobile ISO

MoniMobile merchant edition was an industry first, allowing Hyosung ATM merchants to ditch their manual and replace it with a mobile app; empowering them to better manage their ATM. Now the power of MoniMobile comes to the ISO/IAD with MoniMobile ISO edition! MoniMobile ISO gives you all the features of MoniMobile, allowing you to scan your fleet into the app with accurate ATM information, error scanning with corrective actions & more. In addition, the ISO edition also provides: 1. Extended Video List MoniMobile ISO contains all the same videos MoniMobile has for your reference but also contains more technical videos such as: • WinCE 5.0 (CE) Software load with SD Card • WinCE 5.0 (CE) Software load with USB • WinCE 6.0 (SE) Software load with SD Card • WinCE 6.0 (SE) Software load with USB • EMV Configuration Tips • LaGard Basic e-lock Troubleshooting • PCI 3.0 EPP Configuration including: o Changing Secure Mode Passwords o Changing EPP State IDs and Passwords o Changing the EPP State o Entering Master Keys 2. Service Requests Receive Service Requests created in MoniMobile sent directly into MoniMobile ISO. Service Request features include: • View Service Requests assigned to me • Close Service Requests and include notes on action taken • Reply with a note to the Service Request assignment • Escalate the Service Request with optional note to a third party • Receive notifications of new Service Requests assigned to me • Receive notifications for closed Service Requests assigned to me • Map link for GPS navigation to service location • Add an ATM into your ATM list from the Service Request 3. Easy Contact Share At install, have the merchant get their free download of MoniMobile merchant edition and when it’s time to provide your contact information to the merchant, you can share your contact details via QR Code generation through MoniMobile ISO. 4. Tech Check-In Time & Date stamp technician check in aids in proving SLAs are met with service agreements and are the perfect partner for the time & date stamp resolution you already have when a service request is closed. If you have additional suggestions for MoniMobile, including additional technical videos you’d like to see, please email them to MoniMobileSupport@nhausa.com